Employee Experience

We’ve all heard this response one time or another: “Let me go ask my manager.” It’s a frustrating phrase, isn’t it? It also creates a lose-lose situation in which the customer loses patience and the employee loses face, all...9 Min Read

The economic and generalized uncertainty posed by COVID-19 has uncovered many hiccups (if not glaring problems) in the way we work, and this is particularly true in the manufacturing industry. Although other industries have transitioned...1 Min Read

It seems like almost every week that we see another frontline worker become Internet famous. Viral videos of frontline heroes consistently appear in our newsfeeds that remind us just how important these essential workers are. ...10 Min Read

As companies expand across different departments, buildings, and even continents to reach a global client base, it becomes increasingly more challenging to overcome workplace hierarchy. Correspondence between top management and non-desk...6 Min Read

Tony Hsieh, the founder of Zappos, was at a Skechers sales conference and after a night of bar-hopping with other attendees, they headed up to the hotel room to order some food. One of them tried to order a pizza from room service,...5 Min Read

In any business, there is a common goal that every employee—from the C-suite to the frontline—is working towards. The only way for a company as a whole to be successful is to achieve value alignment across everyone in the organization. ...4 Min Read

The tech world is often seen as progressive when it comes to work-life initiatives, so it was especially eye-opening to read the following quote from an industry powerhouse: “There’s no such thing as work-life balance. There’s...6 Min Read

Diversity in the workplace is essential to create a thriving business, especially when it comes to employee engagement. Workplace diversity encourages creativity and innovation because every team member, from leadership to frontline...9 Min Read

When a new employee joins your company, their decision is often based on more than just their pay. Potential candidates evaluate all aspects of the employee experience, from the vibe in the workplace, to leadership styles, to what...8 Min Read

WorkJam is one of many digital workplaces designed to increase employee engagement for shift-based, frontline workers. While it has features to streamline shift scheduling, internal communication, and employee recognition, it’s worth...4 Min Read

When fine-tuning any aspect of your business – such as your internal communication strategy or operational efficiency – honest feedback is absolutely necessary. With an anonymous employee feedback survey, you can gather more useful...4 Min Read

Tracking employee engagement metrics is a tricky subject. If you overdo it, you can come off as overbearing or unauthentic. But if you don’t measure employee engagement enough, you risk the happiness of your essential workforce....12 Min Read

Frontline employees are the heart and soul of a business. They’re working directly with your product or service, and interacting with customers more than any C-suite executive ever will. These workers are a goldmine of information...10 Min Read

Deliver a great customer experience by investing in an employee engagement app. Yes – you read that right. This is the age of the experience economy, and consumers want convenience as well as connection. Provide fast service...5 Min Read

As we transition to a new decade, the evolution of the workplace has put employee relations in the spotlight. How employees and employers value one another is a key indicator of business success. A strong relationship delivers better...7 Min Read

Employees experience greater job satisfaction, higher engagement, and greater productivity when they have more autonomy in their careers. Now, there are companies with unlimited vacation policies and flexible seating arrangements instead...6 Min Read

Franchising is a business expansion strategy that comes with great benefits for a restaurant owner — like a built-in customer base. But partnering with a proven brand and known entity also comes with a big responsibility: maintaining...5 Min Read

Think concepts like employee engagement and company culture are nothing more than a PR move for big companies? Think again. More and more businesses are investing considerable time and resources into developing their employees’ soft...5 Min Read

This week, we sat down with Mark Whitten, Director of Operations, USA at Martinrea International to talk about the importance of company culture and employee engagement in the manufacturing industry. First, a Little About Mark Whitten....4 Min Read