Increase safety, efficiency, and productivity with Beekeeper’s new Maintenance and Inspections package. 

Now, there is a solution that will automate those inefficient workflows, save time, and reduce costs: Beekeeper’s new Maintenance and Inspections package.

This addition to Beekeeper’s platform for frontline teams offers organizations a way to digitize and automate maintenance and inspection workflows that can: 

• Minimize downtime and disruptions
• Reduce overall costs
• Optimize maintenance activities
• Enhance workplace safety

By integrating this package into Beekeeper’s mobile-first platform, all facilities and maintenance documentation is secured in one location. Not only does this ensure compliance, but it makes life easier for maintenance workers who can manage checklists and tasks through their mobile devices.

What Do Maintenance and Inspection Teams Do?

Whether it’s in a hotel, a hospital, a manufacturing facility, or a retail store, facilities teams ensure operational efficiency so that everyone else has a safe and productive space. 

Some of their responsibilities include:

• Routine inspections of various parts of the facility
• Responding to work orders from different parts of the organization
• Optimize your operations and processes
• Maintain and inspect equipment and tools to ensure they operating properly to reduce downtime and avoid equipment failures
• Emergency repairs
• Utility maintenance: electrical, plumbing
• Fire systems and safety
• Inventory management

There are many moving parts to maintenance operations and many tasks to complete and track. Workers must also notify managers and colleagues of what’s been done, what needs to be addressed, and any safety concerns. Everyone needs to be on the same page to make sure nothing slips through the cracks.

But many facilities teams rely on pen and paper to manage their work: from filling out inspection checklists to creating and receiving work orders. When an issue needs to be addressed, employees fill out a maintenance request form and turn it into a manager who must then process the form and create a work order. It’s a long process that can take days.

With Beekeeper’s Maintenance and Inspection package, this process takes minutes.

In order to effectively do their jobs, maintenance teams need better tools. 

Why Ditch Paper Processes?

For many facilities and maintenance teams, paper processes have always been the way things have been done. A maintenance checklist on a clipboard seems straightforward and easy. But there are drawbacks to relying on paper-based checklists, like:

• Time is critical! Paper processes slow workflows down and increase disruptions.
• Sharing information with the team is difficult when it’s kept on a sheet of paper. 
• Facilities teams need continuity of workflows from one shift to the next which is difficult when information is siloed and fragmented on multiple pieces of paper.
• Poor maintenance management can lead to more downtime, higher repair costs, and loss of productivity.

Companies that rely on paper documentation and manual maintenance and inspection workflows grapple with data accuracy, problems with efficiency, and information accessibility. This impacts consistency and safety, can lead to more errors, and eventually impact a company’s productivity and revenue. 

How Digital Maintenance Management Improves Operations

In short, automating and digitizing maintenance management improves efficiency, productivity, and safety—the ultimate goals for any operations team.  

Beekeeper’s Maintenance and Inspections is a mobile-first solution for paperless workflows for frontline teams. 

By switching paper workflows to digital ones with the Maintenance and Inspections package, frontline workers can: 

• Decrease downtime and disruptions
• Stay compliant with easy tracking and automatic documentation
• Ensure maintenance tasks are completed correctly and consistently to reduce the frequency of accidents, repairs, and unplanned breakdowns
• Shorten the time between detecting and fixing potential hazards and the amount of time it takes to fix the hazard/time to resolution
• Optimize your maintenance management process to reduce overall maintenance costs and enhance workplace safety
• Use real-time checklist tracking so everyone knows jobs completed and issues addressed to avoid redundancy
• Upload images to Beekeeper of maintenance issues or repairs for documentation
• Enable managers to easily assign and track tasks
• Have immediate access to all resources they need to complete tasks
• Report safety hazards right away 

Maintenance and inspection management has never been easier.

Here are a few ways Beekeeper’s Maintenance and Inspections package improves operations.

Prevent Unplanned Breakdowns and Downtime That Bleeds Your Bottom Line Dry 

Preventive maintenance is an essential part of facilities work. Ensuring machinery and equipment are performing properly to avoid equipment breakdowns and failures saves money in repairs and the downtime they create.

With digital workflows, frontline workers can easily fill out a digital form to examine tools or complete an opening checklist to uncover any defects. Recordkeeping is simple—all submissions are automatically stored for future reference. This catches breakdowns before they happen, improves production uptime, and reduces operational costs due to unplanned downtime. Paperless recordkeeping creates continuity so no equipment misses an inspection.

Schedule Preventative Maintenance 

Often, maintenance work involves routine inspections of a building or property, inside and out. From sprinkler systems to pest control, every inch of a property needs to be regularly checked. But keeping up with who did what when is difficult to track.

Papers get lost and information goes missing. With this package, workers can look up when an area was last inspected, what the report says, and receive alerts when it’s time to do an inspection again. When issues are discovered, workers can easily fill out a digital work order to fix the problem.

Real-Time Work Tickets Improve Safety

Maintenance teams often receive work orders, either from their own employees, their managers, or another person working in the organization. With paper-based requests, it could take days or weeks for the notice to reach the right worker before an item was addressed. With the Maintenance and Inspections package, employees are automatically assigned a task to review, prioritize, and repair the issue immediately through their mobile devices. 

Stay in Compliance with Comprehensive Records

Doing the manual work is only part of a maintenance employee’s job. There’s the record-keeping which is critical to keeping track of what’s been addressed, inspected, and repaired. With Beekeeper, teams can automatically organize digital documentation of any inspection forms, checklists, maintenance requests, and scheduled maintenance. You can easily navigate to a specific file or task, or analyze your maintenance processes by exporting an overview. 

Mandates and regulations for how a facility is maintained often require meticulous recordkeeping. Digital records are centralized in a document library to ensure maintenance and safety regulations are met and companies are in compliance.

The Features of Beekeeper’s Maintenance Management System 

This new Maintenance and Inspections package includes features specific to the needs of facilities teams. 

They include:

• Forms & QR code pre-filled forms: maintenance request/work order, etc. 
• Tasks (incl. bulk tasks & sub-tasks): checklists, maintenance inspections, maintenance repairs, etc. 
• Streams & Chats: share maintenance-related updates with the right people quickly
• Document Library: 24/7 access to maintenance resources & SOPs and automatic documentation maintenance-related reports/forms. What’s more, you can attach documents (like SOPs) to tasks for reference
• Workflows: automatically gets form submissions to the right people and automatically assigns tasks
• Form & Task Analytics: evaluate important metrics like time to resolution, the volume of maintenance tasks – and can compare between locations

This Maintenance and Inspections package adds to the already robust platform that empowers and engages frontline workers. 

How Beekeeper Customer Foodstuffs Saves Time with Digital Forms

With 330 stores, Foodstuffs is New Zealand’s largest grocery retailer. That’s a lot of square footage for the facilities teams to take care of. Before Beekeeper, it took the staff two to three days to complete maintenance forms, and an additional eight hours each week to process the paper forms. 

By digitizing this process with Beekeeper, it now takes just three minutes to complete and process maintenance forms. 

Say goodbye to manual processes and paperwork. Digitize and automate your maintenance and facilities workflows to reduce costs, boost safety, and increase efficiency in your organization. And give your maintenance teams the tools they need to be more productive. 

If you’re a current customer, contact your customer success manager to try our new Maintenance and Inspections package.

If you’re new to Beekeeper, request a free demo to learn how we can help you streamline your maintenance management.

The post Product Announcement | Digital Maintenance and Inspections Checklists appeared first on Beekeeper.

Fill shifts faster with Beekeeper’s Shift Coordination Feature. Boost retention with better shift scheduling.

Shift teams are particularly common for businesses that operate around the clock, like manufacturing, hospitality, transportation, and hospitals. So, if you don’t get the shift schedule quite right, you risk being understaffed or running into some operational bottlenecks.

To stay as organized as possible, these businesses set up their employees’ work schedules around shifts. For example, the first shift may run from 7 a.m. to 3 p.m. And, the night shift would cover 11 p.m. to 7 a.m.

The benefit to shift work is there is always someone on hand to ensure things are running smoothly. However, a major pitfall to this particular schedule is that employees don’t always know ahead of time when they’re expected to work. Or, they need to find someone to cover their shift in a pinch if something personal comes up. 

These situations are particularly painful when the business is still physically posting schedules on a break room bulletin board somewhere. You can imagine how time-consuming it can be to update a physical schedule when one employee changes shifts – much less five employees.

This is why more and more businesses are using shift scheduling apps for online shift scheduling capabilities. It gives managers a seamless way to create, communicate, and update schedules on a regular basis. And employees have a reliable way to check in on when they need to be at work next.

Curious to learn more? You’ve come to the right place! Here’s everything you need to know about Beekeeper’s shift coordination solution for frontline success.

Shift Management: What is Shift Scheduling Software?

Let’s start at the beginning. What is shift scheduling software?

Shift scheduling software is an online tool to help businesses create, organize, and manage employee schedules. The tool is usually in the form of a mobile platform where employees can access the shift schedules without a company email address. 

This technology is essential for planning shifts quickly and efficiently, especially for frontline workers. Employee scheduling software is also helpful for communicating shift changes instantly to the employees that need to know. 

Beekeeper’s Shift Schedule feature makes it easier for frontline employees to swap shifts and update their availability. Members of shift teams can simply contact their managers directly through the app to request approval for shift coverage or last-minute schedule changes. 

More on this later!

Why Shift Scheduling Software for Workforce Management?

When it comes to shift work schedules, you may wonder what the advantage is of using a digital tool? To start, it enables more efficient workforce management practices. 

The purpose of shift work scheduling technology is to make the lives of both your shift managers and employees easier. Picture this: a manager that’s just completed their shift just now sits down to make the shift schedule for next week. It’s Sunday night, and the first shift starts at 5 AM Monday morning. 

Can you see why this would be frustrating? The employees expected to come in the next morning are left waiting in the lurch to get their schedules until the very last minute.

Unfortunately, this situation happens all too often. But with a shift scheduling app, frontline teams can adopt better workforce management practices. Like planning ahead. 

Companies that have a digital shift scheduling solution benefit from reduced absenteeism, as managers are now able to ensure coverage for every shift.

Also, these tools enable clear communication and streamline the scheduling process. So, what was once a time-consuming process of creating, printing, and updating schedules in the break room is now done in mere minutes. And, it’s available right on employees’ mobile devices.

Here are a few other reasons why shift schedule software benefits workforce management: 

• Eliminate “shift stress” (one of the top reasons why frontline workers look for another job!)
• Fill more open shifts with your existing workforce
• Save your shift managers hours each week in time spent coordinating work schedules
• Easily gather your teams’ availability to streamline the scheduling process
• Streamline shift swap requests
• Give frontline teams more flexibility and control over when they work to boost retention
• Offer more stable, predictable shift schedules to your frontline teams
• Save time updating frontline workers about shift changes or answering schedule questions
• Push notifications deliver instant updates to frontline teams on their mobile devices
• Minimize confusion over schedule changes
• Increase productivity with better shift handover notes

Last-minute schedule changes happen on a daily basis (especially in the service industry). Employees get sick, swap shifts at the last minute without approval, write down the wrong start times, etc. The list of possible complications that come with printed schedules is endless.

Frontline employees often have to call their workplace the night before their shift to ask the person working on the floor to go back and check the printed schedule for them, so they know what time to come in the next day. This is because weekly employee shift schedules change so often that it’s difficult to know which is the correct version. Extra steps like these are extremely time-consuming and frustrating for staff. 

There has to be a better way! Fortunately, with Beekeeper’s Shift Schedules, now there is.

Your Solution: Beekeeper Shift Schedules

As the go-to mobile communications tool for frontline employees, Beekeeper’s Shift Schedules tool allows shift managers to share employees’ schedules with every member of their team no matter where they are via the Beekeeper frontline success system. This will allow hourly shift workers to easily check the most updated schedules whenever and wherever they want and stay informed about their upcoming shifts or changes to shifts. 

Shift managers can use our Excel add-in to create shift schedules in Beekeeper. This enables them to automatically sync shift information from Excel into Beekeeper after downloading from the Office add-in store and a one-time set-up. It’s the ultimate tool for scheduling shift teams!

Now, frontline workers can have instant access to their work schedules right at their fingertips. No more standing in front of dusty bulletin boards desperately searching for a faded, printed schedule that’s probably already outdated anyways.

With Beekeeper’s new Shift Schedules feature, frontline workers can enjoy greater autonomy with instant access to a user-friendly, personalized work schedule right from their mobile devices. Frontline workers will have access to all the information they need without having to sort through rows of hard-to-read data on a company-wide printed schedule.

What Are the User Benefits of Beekeeper’s Shift Schedules?

With Beekeeper’s Shift Schedules feature, everything happens in real-time – right in the employee scheduling app. Managers can quickly approve shift changes, and employees can trust they’re viewing the correct version of their schedule. 

But that’s not all.

Here are a few other user benefits.

Frontline employees can:

• Instantly check their shift schedules directly on their mobile devices
• Easily submit shift swap requests
• Create shift handover notes with a customizable template
• Receive push notifications for when new shifts are added and when changes to existing shifts are made
• See important shift details like the shift title/code, color, date, start time, and end time of their shift
• View the duration of their shift

Shift managers can:

• Fill open shifts faster with their existing workforce
• Easily collect their teams’ shift availability to create shift schedules faster, and more efficiently
• Integrate Beekeeper with their current shift scheduling tool if they already use one. Beekeeper integrates with UKG Dimensions and UKG Ready, or a different scheduling tool. As long as the schedule can be exported as an Excel file, our Excel add-in can be used to sync shifts into Beekeeper. Shift information is automatically synced to Beekeeper via API integration.
• Centralize all shift communication in one easy-to-use platform. No more desperate, last-minute texts or WhatsApp messages from employees trying to get their shifts covered!
• Save hours of time each week by streamlining shift communication

Why Shift Schedules Matter More Than You Think

Not only does Beekeeper’s Shift Schedules feature make life easier for shift managers, but it can actually improve the quality of life for your hourly (often frontline) workers. 

According to a Fast Company study, a lack of stability in an employee’s work schedule can negatively impact their sleep and even their overall happiness.

• 16% of respondents reported that they receive their work schedules with less than a few days’ notice. Imagine it’s 8:00 on a Sunday night, and all of a sudden, you get an email saying you have to open at 5:30 the next morning. Finding out at the last minute that you have to work in a few hours is incredibly stressful — yet this is a reality for many hourly workers.
• 12% of respondents reported that they’ve had shifts unexpectedly canceled at the last minute. For someone who may live paycheck to paycheck, this unwelcome day off could seriously impact their financial stability.
• 45% of respondents reported feeling distressed. I mean, can you blame them?!

The study also found that even small improvements in schedule stability can alleviate many of these problems. Simply sharing employee schedules two weeks in advance was strongly associated with the chance that more workers would feel happy in their jobs. 

The good news is that with a little planning and preparation, managing shift schedules for hourly employees doesn’t have to be so painful. And your organization as a whole will benefit. 

When employees have more flexible access to their schedules, they are more likely to feel empowered, satisfied, and engaged in their roles. They also feel valued because their business is adopting tools that create a better workplace experience for them. 

So, not only does employee scheduling software save time, energy, and frustration. It also inspires staff to show up ready to add value. Who doesn’t want that?

Shift Scheduling Example and Template: See Beekeeper in Action

If you’re new to employee shift scheduling, there are plenty of best practices and examples to help you get started. Here are a few we’ve found to be extremely helpful. 

Fill More Open Shifts with Your Existing Workforce

With Beekeeper’s new “Open Shifts” functionality, your frontline workforce can easily view open shifts, and pick up extra hours by working open shifts that still need coverage.

Save Your Shift Managers’ Time and Eliminate “Shift Stress”

By digitizing, the entire shift scheduling process, your shift managers will no longer need to spend hours each week printing and posting paper shift schedules. What’s more, they won’t have to pick up the phone and scramble to find coverage for open shifts. The entire process can be managed from beginning to end within the Beekeeper platform.

Reduce Absenteeism with Better Shift Notifications

How many times has a frontline worker missed their shift because they didn’t know they were working, or didn’t know that their schedule had changed? Poor shift communication often leads to confusion, chaos, and ultimately more absenteeism. Streamline your shift notification process with instant push notifications that automatically alert employees of changes or updates to their shift schedules.

Prevent Frontline Burnout with More Stability in their Work Schedules

Multiple studies have shown that giving frontline teams a stable, predictable, and consistent work schedule can mitigate burnout, reduce accidents and mistakes made on the job, and improve the overall quality of life for your frontline workers. Erratic shifts and unpredictable hours are major causes of “shift stress” which can lead to high turnover.

Boost Morale by Offering Frontline Teams More Flexibility

Beekeeper’s shifts feature enables shift managers to quickly process shift requests, and create work schedules that align more closely with their frontline’s schedule preferences. “Better shift hours” are a major driver behind why many frontline workers are looking for another job. When your frontline has a work schedule that they’re happy with, they’re much more likely to stay with the company.

Improve Shift Handover and Increase Productivity

How much information do you think slips through the cracks between shifts? For most frontline organizations, it’s a lot. With Beekeeper’s shift scheduling solution, shift handover templates and checklists ensure that tasks are completed, and the circle is closed on each and every shift.

How Beekeeper Customers Are Using Shifts to Save Money

Cargill uses Beekeeper to ensure that their shifts are always fully staffed. Instead of giving employees their shift schedules on pieces of paper or posting them on a bulletin board, production schedules (and any changes to those schedules) are pushed out in a simple notification on Beekeeper. Employees can look at it on break, or from home–they don’t have to be at work and managers don’t have to call or text to juggle shift changes, they just upload them to Beekeeper.

A 700-employee casino hotel saved $80,000 per year by reducing the amount of time it took shift managers to inform employees about shifts and schedule changes from hours to minutes. ($4,000 per shift manager per year, 3-5 hours saved per week on shift communication x 20 shift managers).

Before Beekeeper at Flagger Force, 1-2 shift managers spent 2 or more days calling and identifying employees for weekend jobs. Now, it’s just a few clicks to get everyone’s availability. The ROI of being able to fill shifts in hours instead of a whole day translates into $6,000 of time savings per department manager per year on weekend shift coordination (x 8 dept = $48,000).

Let Beekeeper help you schedule shifts without stress and ensure every shift is always covered.

With better shift communication comes increased productivity and reduced absenteeism, saving companies time and money in the long run.

If you’re a current customer and want to try the Shift Schedules feature, contact your customer success manager to learn more. If you’re new to Beekeeper, request a free demo to learn how we can help you streamline your operations.

The post Shift Work Scheduling Software: New Feature Release appeared first on Beekeeper.

You’ve made large investments in tools and technology designed for all your employees, like an HRIS, intranet, document repository, or communication platform. But, alas, your employees are not able to access these tools equally. Namely, your frontline workers. 

Your frontline workers probably aren’t able to benefit from these tools you’ve implemented for a couple of reasons:

1. They need an email address to log in (and most of the time they don’t have a company email)
2. The mobile user experience isn’t great

“We recognize that our customers require an expansive and diverse ecosystem of solutions to serve their employees,” said Cristian Grossmann, CEO, Beekeeper. “Through our Marketplace, we hope to create a vibrant community of best-in-class providers that are changing the way the non-desk workforce communicates in a simple and productive way.” 

Beekeeper’s integrations help you get the most out of your tech stack by breaking down the information barriers and silos among your tools and by extending your tools for the frontline. Now, you can enable frontline workers to access platforms and information they struggled to find before. 

With the introduction of our new Marketplace, Beekeeper offers a highly-customizable digital workplace platform. Benefit from our ready-to-use integrations with platforms you already have and first-party apps that make the experience even better for your frontline teams. 

Today, Beekeeper’s Marketplace includes a total of 52 integrations with other platforms and 27 first-party apps. These off-the-shelf integrations give nondesk employees a simplified, secure, and easy-to-use tool where anything a particular worker needs to excel in their daily routine is stored in one convenient location. 

Provide a streamlined experience with integrations to common systems your workforce already uses including:

• SharePoint 
• Azure AD 
• Microsoft Teams 
• ADP 
• UKG 
• SAP SuccessFactors 
• Ceridian Dayforce 
• BambooHR 
• Polypoint 
• And many more!

One of our newest marketplace partners, eduMe, has successfully helped customers connect frontline training with collaboration via their integration offering on our Marketplace. 

“Considering the intrinsic link of worker engagement to things like productivity and motivation, we’re excited to see the growing demand to engage all workers across all industries. The presence of eduMe on Beekeeper’s Marketplace highlights the synergy of our solutions and means we can together facilitate a 360 approach to engagement by providing Beekeeper customers with the ability to inform, train and engage their workforce through seamless access to relevant knowledge.” 

– Jacob Waern, CEO of eduMe

Explore the Beekeeper Marketplace, which features best-in-class, innovative technology integrations that create a dynamic and diverse ecosystem. Give your deskless workforce easy access to operational systems and communication channels through a mobile-first solution.

The post Meet Beekeeper’s Snazzy New Marketplace appeared first on Beekeeper.

Beekeeper has officially acquired Lua! The acquisition of this prime operational workflow platform reinforces our commitment to providing a full-stack mobile platform that enables frontline teams to operate more efficiently, effectively and safely. 

What is the Lua platform exactly? I’m so glad you asked. Lua digitizes how work is coordinated and orchestrated across frontline teams. Beekeeper and Lua will use our combined expertise to digitize manual, paper-based processes to help global companies achieve several trillion dollars in productivity gains.

Needless to say, we’re very excited to tackle this massive opportunity!

Why Lua? The Story of How a Perfect Operational Partnership Led to an Exciting Acquisition

We began our relationship with the Lua (originally named Whispr) team by adding them as a Marketplace partner in March 2020. At that time, the platform was primarily used in hospitality, combining voice and on-screen technology so hotels could improve the workflow of their housekeeping departments with voice-guided checklists.

Once COVID began impacting how businesses operate, Lua responded by offering free checklists to help frontline workers sanitize their workspaces. 

With Lua’s sophisticated workflow technology and Beekeeper’s commitment to operational excellence, customers can now fully automate time-consuming tasks that would often take hours for frontline managers to coordinate. 

Beekeeper + Lua: What Happens Now?

Both the Beekeeper and Lua teams are very excited about joining forces.

Hugh O’Flanagan, CEO and Co-Founder of Lua, says, 

“Joining Beekeeper is an incredible moment for our team. We have spent the last three years building the best frontline workflow platform in the market that is at the very core of the work these teams do. Today, customers in five continents around the world rely on our system to run their teams and to run their companies, enabling them to become more efficient and effective. We will continue to work, now as one team, to turn businesses from manual to magical and we cannot wait for what we will achieve together.”

Frontline workers are often the most public-facing employees, and even those who aren’t, they still guide the customer journey. They are the forefront of our businesses, as well as the backbone of the economy, and deserve to be given the right tools to succeed. 

By adding Lua’s unique technology and talent in building and connecting operational workflows, frontline teams will benefit from having access to a full-stack mobile collaboration platform that will allow them to orchestrate their work in a truly agile and dynamic way. We will continue to put their needs first and are excited to spearhead this frontline digital transformation.

Frontline Digitalization Is the New Competitive Advantage

With over two billion frontline workers around the world working in essential industries like healthcare, retail, manufacturing, and hospitality, the COVID-19 pandemic has exposed a harsh truth about how underserved our frontline workforces are when it comes to adequate workplace technology. 

The truth is that many frontline workers still rely on manual, paper-based processes or cumbersome, antiquated software to do their jobs. The lack of automation of recurring frontline processes is highly inefficient and is costing companies almost three hours per frontline worker per week. These are the savings that Beekeeper and Lua aim to achieve for their customers.

Here’s what a former Lua customer has to say about the impact the technology has had on their team: 

“Lua is a godsend to the frontline world! What is special about Lua is that workflows can be digitized in an interactive and personalized manner. It’s a great technology that you can start using in less than 24 hours. The fact that it’s super user friendly and allows employees to communicate in their preferred language leads to fast team adoption. It boosts team productivity right away and supports efficiency in a lean departmental structure that so many organizations are working with currently!”
– Anja Luthje, CEO of Unique Hospitality Solutions and former executive at Mandarin Oriental Hotel Group 

We couldn’t be more excited about welcoming Lua’s technology and team into our Hive. Stay tuned for more updates on how this partnership will affect the frontline workforce productivity and collaboration platform you’ve come to know and love. 

This is only the beginning of creating a world-class, mobile collaboration platform for the massive growth opportunity of frontline productivity. We are excited to embark on this journey together and continue to bring in partners that help us accelerate our leading position in this space.

Want to learn more? If you’re a customer and you’re interested in trying out Lua, reach out to support@beekeeper.io or to your Customer Success Manager.

Not a Beekeeper customer yet? Request a free demo of the platform to learn more!

The post Beekeeper Acquires Lua to Tackle Trillion-Dollar Opportunity in the Frontline Workforce Productivity and Collaboration Space appeared first on Beekeeper.

Connecting Desktop Workers with the Frontline

When it comes to channel-based teamwork, integration with other best-of-breed solutions, scalability, flexibility, and engagement, Slack is second-to-none for desktop workers. Sharla and I couldn’t be more excited about their continued growth since we left, and we are looking forward to their next chapter with Salesforce.  

Still, whenever we worked with retailers, manufacturers, hotels, restaurants, hospitals, or other industry leaders, one topic continually came up for both of us at Slack: “What about the frontline?”  

How can mobile-first, essential workers who don’t have access to corporate email accounts collaborate with the rest of the company? In many industries, this frontline population represents 70%+ of the workforce, and they are often left out of the loop when companies adopt solutions like Slack. Keeping these essential workers engaged, safe, and informed is a high-priority challenge for many business leaders, and it’s the reason why Beekeeper exists.

Seamlessly Share Content Between Beekeeper and Slack

Today, we are elated to announce Phase One of Beekeeper’s integration with Slack, aimed to connect the world’s most innovative desktop workers with their previously disconnected deskless counterparts. With this two-way connector between Slack’s channels and Beekeeper’s streams (similar to news feeds), forms, and groups, company-wide initiatives can be managed in one seamless ecosystem that empowers the frontline like never before.

With Beekeeper’s Slack integration, users can now: 

• Publish an announcement from a public Slack channel into the appropriate Beekeeper stream with a simple, one-click message action. Map Slack channels to specific locations, groups, or properties in Beekeeper for better collaboration and feedback. 
• Comments and reactions sync between the two platforms in easy-to-follow threads.  Posts and comments show their human author rather than a faceless integration bot.
• Enable Beekeeper’s language translation capabilities to allow diverse populations of frontline workers to fully understand company initiatives and protocols. 
• Use Beekeeper’s native forms to collect feedback, questions, or requests from the frontline. Sync that sentiment into the right Slack channel, where it can be used to gather ideas, tee up ask-me-anything experiences, or digitize frontline workflows. 
• Leverage the power of Slack’s and Beekeeper’s platforms to integrate with complementary solutions (including single sign-on, HRIS, payroll, etc.) that integrate with both companies. 

Click here to learn more.

Sharla and I are excited to finally connect these two worlds together! We look forward to propelling the collaboration programs of our shared customers, not just a silo of their organization, but their entire company.

Simply put, Beekeeper + Slack = faster, more efficient collaboration across the organization. 

Want to learn more? If you’re a customer and you’re interested in trying out our new Slack integration, reach out to support@beekeeper.io or to your Customer Success Manager.

Not a Beekeeper customer yet? Request a free demo of the platform to learn more!

The post Beekeeper Welcomes Slack Users to Our Hive! appeared first on Beekeeper.

We’re particularly excited to see how teams are already making real improvements to their operational processes with the newest additions to Beekeeper’s Operational Suite: customizable Forms and Tasks. 

We’re also dedicated to learning more about the frontline experience. Download our 2022 Frontline Trends Report for the results of our first-ever frontline worker survey. 

What Can Teams Do with Forms in Beekeeper? 

Imagine you’re a machinist in a factory. You’re scheduled for four shifts next week, but a family member is sick and you’ll need to take the week off to care for them. You don’t have any other shifts scheduled this week, and you didn’t have a chance to submit your paper PTO form while you were at work. 

Now, you need to drive 30 minutes back to the plant to fill out and submit your PTO form. From there, the form enters a stack of other PTO requests that might take 2-3 days to approve. You’re going to have a stressful weekend checking up on the request. 

This is a scenario that comes up across industries and departments. It’s not just PTO requests that trigger expensive, time-consuming paper-based processes.

These are the problems our customers are solving with Forms in Beekeeper. 

Beekeeper’s Forms feature is part of a suite of operational tools that help teams digitize and streamline processes. With Forms in Beekeeper, administrators can digitize virtually any form with an easy drag and drop interface. 

Forms can be shared with the whole company, or with specific teams or locations. That way frontline team members can fill out and submit relevant forms from anywhere on mobile or on the web. 

Admins can download form submissions from the Beekeeper dashboard, or send form submissions to a specific user or Stream. Form submissions are also webhook-enabled. That means teams can build workflows that span multiple tools or systems. For example, they can automatically send a form submission to email or to a third party task management system. 

With the flexibility of multiple field types, we’ve seen customers streamline workflows around: 

• Employee order forms
• Equipment order forms
• Equipment maintenance
• Name badge order forms
• PTO requests
• Room cleaning checklists
• Opening shift checklists 
• … and more! 

We’re especially excited to see teams digitizing forms to keep employees safe, like daily health check forms. What’s more, we’ve seen companies reporting increased activation and engagement from staff after rolling out digital daily health checks.

One customer increased the number of staff members who receive updates by 16% by simply digitizing just one daily health check form.

Team members who weren’t interested in receiving news and updates before are now using the platform daily, and getting more critical information as a result. 

And it doesn’t stop with engagement — forms are driving real cost savings.

Several companies have reported saving between 8 and 15 minutes per employee per day by switching from a line to submit a paper form, to a digital alternative. After a full year of the pandemic, this could amount to over $260,000 in time-related cost savings for a 1,000-employee company. 

What Can Teams Do with Tasks in Beekeeper? 

Tasks is the newest addition to Beekeeper’s Operational Suite — a suite of tools to help teams collaborate more efficiently on the frontline. With Tasks in Beekeeper, frontline workers can create to-do lists for themselves on mobile, or keep track of tasks assigned to them by their managers. Tasks can include due dates, images, links to documents in the Document Library, links to 3rd party solutions, or links to forms or checklists in Beekeeper. 

Frontline employees can create new tasks directly from chat messages, quickly replacing disorganized, ad-hoc messaging about daily activities, or they can add new assignments directly in Tasks.

In this way, Tasks can easily help teams stay organized around things like: 

• Employee onboarding
• Maintenance issues
• Room or section cleaning assignments
• Equipment inspection and maintenance
• … and more! 

Plus, team members and managers can stay organized with other variable daily activities. For example, managers in manufacturing can make mobile to-do lists to keep track of employee requests or issues employees flag while walking the floor at the beginning of a shift. With a mobile checklist, things are less likely to be forgotten or overlooked. 

What Can Teams Do with Forms, Tasks, and Documents Together? 

This is where things get really exciting. With Forms and Tasks available on-the-go, teams can start streamlining operations between management and team members. 

A task to clean a patient or guest room is great! But it’s even better when it’s attached to a full room cleaning checklist. With Forms and Tasks together, managers can confirm that all assigned rooms have been cleaned and that each room was cleaned correctly. Employees can check off every step in the room cleaning process. Then, they can submit the room cleaning checklist to a manager or add it to a tracking spreadsheet. Finally, they can check off the task for that room, adding the room cleaning task to their manager’s list of completed assigned tasks. 

Similarly, a task to perform regular maintenance on a machine is useful. But it’s even more useful when it contains an equipment maintenance checklist. Frontline workers can open the task, click into the checklist, go through the steps, send the completed checklist to their manager, and then mark the task as complete. 

A task to read the employee handbook during onboarding is great as a reminder. But when it’s linked directly to a mobile version of that handbook, it’s even better. New employees don’t need to search for what they need to perform the task. It’s all right there in the task, interconnected within the same app. 

With Tasks, teams can make other operational tools actionable. They can streamline workflows and coordinate work across and within teams in a format optimized for frontline teams.  

So, What’s Next for Tasks and Forms in Beekeeper?

As with all our features, Tasks and Forms are able to integrate with other systems. This helps teams keep the tools they love and bring more of their frontline solutions together in one easy-to-use interface. 

Plus, we’ll continue building functionality that makes these features more flexible, connected, and automated, so the Beekeeper platform can do more work for you. With mobile-optimized tools, communication channels, and workflows, companies can deliver efficient, stress-free real-time collaboration for their frontline teams. 

Need more help navigating the frontline work landscape? Download our 2022 Trends Report below. 

The post Beekeeper Releases New Forms and Tasks Features for Smoother Frontline Operations appeared first on Beekeeper.

“Beekeeper is excited to partner with Rain Instant Pay. As a leading platform for connecting frontline organizations, we know how important it is for employers to set themselves apart by providing valuable benefits to their frontline workforce. Through this partnership, we can offer our customers more options to retain and support workers with easy access to earned wages.”

– John Keating, Head of Partnerships and Strategic Alliances at Beekeeper.

A Partnership for Good

Did you know Americans spend a staggering $170 billion through credit cards and payday loans while waiting for their next paycheck? Or, that 72% of Americans living paycheck-to-paycheck can benefit from early access to their earned wages?

With the Beekeeper + Rain integration partnership, employers can provide a service that truly makes a difference in improving the lives of their frontline employees.

“Rain is thrilled to partner with Beekeeper, aligning our missions of betterment for frontline workers. Combining our technology offerings to drive communication aimed at helping employees avoid undue financial burden is something our organization is excited to embrace.”

– Taylor Constantine, Partnerships Lead at Rain

Giving frontline employees access to earned wages not only gives them the financial support they may need, but it’s also proven to enhance job performance and company loyalty. That’s because employees are more empowered and motivated to do their best job when they feel seen and heard.

Early Wage Access Matters Now More Than Ever

Since the onset of COVID-19, frontline workers have been faced with their fair share of uncertainty around:

• When they’ll get called into work next
• If they’ll be able to make bill payments on time
• When things will return to normal (like everyone else)

The one thing they shouldn’t have to worry about is making money stretch until the next paycheck. Which is why providing early wage access is more important than ever.

Even as states begin to reopen for business, the lingering effects of the pandemic remain. And, because everyone should be getting their business continuity plans in place, now’s the time to plan for the future – no matter what it might look like.

So how does it work? With the new Beekeeper + Rain integration, employers can connect Rain directly with their payroll system. Then, employees can request early access to earned wages from any location through the Beekeeper employee app.

While we may not know how long it will be until businesses get back to normal, we know that companies need an engaged and productive workforce to get there. Learn how you can better support your essential employees with Beekeeper’s mobile-friendly communication tool that’s built for the frontline.

Want to learn more about how Beekeeper and Rain can support your frontline employee base? Check out Beekeeper’s Marketplace and request a free demo today!

The post Give Frontline Employees Early Access to Earned Wages with Beekeeper + Rain appeared first on Beekeeper.

With this in mind, we’re looking for ways to simplify digital information-sharing from the head office to the front line, starting with a brand new out-of-the-box integration from SharePoint to Beekeeper! 

Automate Alignment for Maximum Agility

As we recover from the COVID-19 crisis, change is the only constant. Your priorities are likely a) to keep your workforce safe, b) to adapt to new requirements and procedures, and c) to ensure your workforce remains well-informed throughout this process. Syncing SharePoint files and folders with Beekeeper’s Document Library will help your workforce stay agile and adapt to the challenges of an uncertain world. 

With Beekeeper’s new SharePoint integration, you can provide a single source of truth for your entire workforce, from the head office to the front line. Update protocols in SharePoint and make them instantly accessible to everyone, everywhere. Add the latest cleaning guidelines to a folder in SharePoint that automatically shares files with frontline cleaning teams. Instant alignment will help your workforce stay up-to-date and agile in the face of constantly-changing requirements. 

A Unified Employee Experience

Beekeeper’s new SharePoint integration helps organizations digitally enable their frontline teams without changing anything for the head office. Simple, fast and cost-effective, you can equip your frontline workforce with all the information they need to keep your business running.

Administrators can share information from the head office’s SharePoint account to a mobile-friendly, easy-to-navigate Document Library for frontline workers with no additional work. Plus, with tools optimized for different contexts, office staff can stick with the intranet they know, and frontline workers can view documents in an app optimized for their needs. 

Integrated IT Saves Time and Money

Beekeeper’s SharePoint integration will also help organizations save time. Frontline workers spend an average of 3 hours per week looking for information — for an organization of 1000, this adds up to millions of dollars wasted each year looking for information! With a digital Document Library, teams can cut down on this wasted time and organizations can save on labor costs by increasing productivity with faster access to the right information. Beekeeper provides a single point of contact for people, information and processes on the front line, helping teams to find what they need fast. 

Beekeeper’s mobile-first Document Library helps companies save hours each week on the front line. With Beekeeper’s new out of the box SharePoint integration, companies can also save time for office-based teams. Normally, desk-based workers need to spend time duplicating and distributing information from SharePoint to the front line. Beekeeper’s SharePoint integration automates this process, so your administrative teams can get more done. 

Digitizing information also helps companies save thousands on printing costs! One Beekeeper customer, Holcim, saved $50,000 by digitizing their employee magazine.  

How Does the SharePoint Integration Work? 

The new SharePoint integration allows companies to synchronize folders and files from SharePoint to Beekeeper’s Document Library. 

It’s as easy as: 

1. Create a folder in Beekeeper’s Document Library
2. Select which SharePoint folder(s) you want to mirror in Beekeeper
3. Set permissions

…files and folders will update automatically when edited in SharePoint, so frontline teams always have access to the most up-to-date information! 

Administrators can select which folders they want mirrored in the Document Library, so some folders will still be reserved for the head office. Administrators can segment access as well, to ensure the right people have access to the right information. 

Sounds Great! How Do I Get Started? 

If you’re an existing Beekeeper Customer, reach out to your Customer Success Manager or email support@beekeeper.io to learn more about how you can integrate SharePoint with Beekeeper’s Document Library. If you’re not a customer yet, reach out to us for a free trial or a demo of the Beekeeper platform.

Not a customer yet? Request a free demo of the Beekeeper Platform! 

The post Automate Alignment With Beekeeper’s New SharePoint Integration appeared first on Beekeeper.

Now, as everyone navigates back to workplaces that need to prioritize safety, agility, and productivity (and not to mention rebuild morale), we’re taking a moment to adjust our platform – and the way we think about how to enable the frontline workforce – for the next phase of work. 

As digitization of remote work accelerates and frontline workers emerge as “essential” to businesses around the world, organizations need a tool that takes a holistic approach to enabling their front line. 

Companies don’t just need to reach frontline workers, but connect them to information. They don’t just need to update processes, but digitize them so they’re accessible and adaptable. They need to automate processes to remove unnecessary, repetitive tasks and leverage the full potential of frontline workers. Beyond all of this, companies need the data to keep optimizing their frontline strategy. 

How is Beekeeper Evolving? 

Welcome to the future of frontline work: Beekeeper 2.0. As a first step, Beekeeper is prioritizing fast access to information on the front line for every employee. That means:  

• Highlighting important information the moment you open the app
• Ensuring everyone can always read updates and messages: even when they’re outside and there’s sun glare, even if they’re color blind or struggle with other visual challenges
• Offering powerful translation capabilities, so employees can understand the information they’re receiving
• Helping customers to digitize and streamline common processes
• Adding more connection points and integrations to pull information from anywhere and surface it in one place

Read on to find out the details, and get the background on why…

One-Stop-Shop for Information

Welcome, Home

We’re excited to announce that Beekeeper also recently added a new entry-point for the app: Home! Home will be the one-stop-shop for the most important updates and shortcuts frontline workers need to find information quickly, saving valuable time for frontline teams everywhere. 

Frontline users can access notification settings, see recent updates, get an overview of all Streams, or start a new Chat, right when they open the app! What’s more, we’re also updating the design of the mobile app to make it more accessible and easier to identify important information. 

Beekeeper SharePoint

In addition to changes to the mobile app, we also released an out-of-the-box integration between SharePoint and Beekeeper’s Document Library, so admins can share information from the head office to the front line without duplicating work. 

Organizations can provide the most up-to-date SOPs, guidelines and handbooks in a mobile-friendly Document Library in Beekeeper, without changing how things work in the head office. Companies don’t need to buy additional Microsoft licenses to provide frontline workers with the information and files they need, optimized for them.   

Cover every shift with UKG (Ultimate Kronos Group) + Beekeeper 

SharePoint isn’t the only exciting integration that recently joined Beekeeper’s Marketplace! Building on Beekeeper’s existing Shift Schedules feature, companies can now connect Beekeeper with UKG, Dimensions, or Central for better shift coverage and effortless shift communication. The integration sends shift information from UKG into Beekeeper’s Shift Schedules feature, where every hourly worker on the front line can view their upcoming shifts in a calendar or list view on mobile. 

With Beekeeper and UKG, Shift Managers can stick with the scheduling platform they already know, and frontline teams can rest assured that they have their most up-to-date schedule in their pocket. Managers and hourly workers alike can forget about phone trees or frantic text messages to figure out schedule changes — with the UKG integration, frontline teams will automatically receive a notification whenever their shift is updated. 

Learn how Beekeeper and UKG are partnering to bring employee self-service to the frontline workforce.

Other Important Updates to Increase Accessibility

Beekeeper customers have seen some of these updates already over the past months. 

Fresh, Accessible New Experience

Desktop users have been exploring the new Beekeeper web app and dashboard navigation designs, which prioritize visual hierarchy (so you can easily identify the most important information) and contrast (so users have an easier time reading and navigating). 

Breaking Down Language Barriers – Everywhere

Beekeeper’s popular Inline Translations feature has been expanded — teams are now translating Chats, Campaigns and Surveys in Beekeeper. This saves teams time that was once wasted copying and pasting text into Google Translate, and it helps team members connect and work more efficiently.

Frictionless Processes

Last but by no means least, dozens of Beekeeper customers are digitizing business processes with mobile-first forms. Forms in Beekeeper allow organizations to easily collect information in a structured format and move away from paper-based processes, effectively following industry guidelines in times of Coronavirus. 

All of these updates aim to make relevant information and data quick and easy to access, so teams and managers on the front line never struggle to find what they need fast. 

How Beekeeper is Learning from Customers 

The Beekeeper team has always paid close attention to customers. We track thousands of customer-created insights and use them as input for our product development. 

In early June, we compiled a list of concerns we were hearing from organizations related to returning to work after lockdown. Some common trends emerged: 

• Organizations are feeling concerned about their ability to rapidly update frontline teams to changes in policy and procedure.
• Teams want to be able to cut through noise and get the most important updates fast. 
• Leadership is feeling a renewed need to keep close track of staff health and morale. 
• Companies are feeling their budgets squeezed. 

These concerns, while acutely present in the context of returning to work, are common challenges companies grapple with all the time. 

A huge amount of time (and money) is wasted on the front line searching for information. The average frontline worker wastes 3 hours per week looking for information. At an organization of 1,000, this adds up to millions of dollars wasted per year. Add on to that the cost of staff turnover due to disengaged/disconnected workers, plus the cost of safety incidents due to lack of safety training or easy reporting, and the cost of maintaining a disconnected workforce is staggering. 

In this context, digitization is inevitable, and vital to business continuity. What Beekeeper provides to customers is a rallying point for workforce motivation and organizational agility – plus sophisticated operational tools and integrations to make the right information fast and easy to access. This unified employee experience is uniting leaders and their workforces to rise to challenges better than ever before. By increasing digital connectivity, innovative leaders decrease the cost base associated with maintaining a disconnected and disengaged workforce.

How Does Beekeeper 2.0 Connect Frontline Organizations? 

For decades, frontline workers have been the single most underappreciated asset in most companies. Turnover for frontline workers was high, job satisfaction was low, and productivity was stagnant. 

In the last few years, however, an awakening has begun. Frontline workers are becoming more visible, enabled, and appreciated than ever before. Enterprises are starting to invest heavily in their frontline workers, equipping them with the tools, systems, and development they need to help their business become more agile, productive, and profitable. This gradual awakening has been dramatically accelerated over the past few months: the months in which the world woke up to the tremendous value created by frontline workers, to their dedication, and their criticality to keep our world running. 

When we consider this – the value, the potential and the critical importance of the frontline – in the context of digital investments, the numbers don’t seem to add up. On average, just 1% of enterprise IT spend goes toward enabling and connecting frontline workers. 1%. Despite the fact that these workers make up roughly 80% of a typical workforce in frontline industries. They produce the products, the customer experiences and the value on which these companies generate 100% of their revenue. 

To fully explore the value of this tremendous asset, this is what organizations need: 

1. A digital channel to reach and connect the front line. Leadership needs to be able to reach and update their whole workforce fast in the event of changes. 
2. A tool to digitize time-consuming, inefficient, expensive paper-based processes. These processes are difficult to track and slow down operations. A frontline-focused digital platform can digitize paper processes like shift scheduling or announcements, so you can reach your whole workforce fast, no matter where they are. 
3. An automation strategy. To harness the full knowledge and power of the frontline workforce, organizations also need to automate common time-consuming processes that take up time managers could be spending coaching their teams and improving results. 
4. Data and insights. In order to optimize and harness their full potential as an organization, companies need data and insights on their frontline workforce. 

At Beekeeper, we eat, sleep and breathe frontline enablement. Following these principles, we’ll continue to empower frontline organizations to connect, digitize, automate, and optimize their operations, while still providing an exceptional frontline employee experience. These are solutions and challenges that we are passionate about, and it’s our mission to continue enabling the frontline workforce and frontline organizations to connect and thrive. Welcome to the new era of frontline work. We’re happy to be your guides. 

Not a customer yet? Request a free demo of the Beekeeper Platform!

The post A New World, A New Beekeeper appeared first on Beekeeper.

“For employees who speak a different language, posts are automatically and immediately translated into their respective language. Diversity is an integral part of our corporate culture and another important step towards digitalization.” 

Rita Brunner, Deputy CFO, Keller-Frei AG

We expanded translations in Beekeeper to make it possible for frontline workers to translate Chat messages, Campaigns, and Surveys!

The Frontline Workforce is a Multilingual Workforce

It makes a lot of sense that Inline Translations was such a popular add-on. The frontline workforce is a diverse workforce, and language barriers are a challenge for distributed teams. 

We’ve heard from English-speaking hotel GMs who need to copy and paste each message into Google Translate when conversing with their primarily Spanish-speaking team. We’ve talked to German frontline managers who aren’t able to ensure their Romanian, Albanian, Portuguese, and Serbian team members understand one another, let alone messages from management. Some organizations need to write Surveys in several different languages, just to ensure they get feedback from their whole workforce. 

How can you cultivate a culture of safety and inclusivity if you can’t include everyone in the conversation? Without a dedicated in-app translation solution, these are all serious challenges with time-consuming, temporary solutions. 

This isn’t limited to the companies we’ve spoken to since initially releasing Inline Translations for Streams on the Marketplace. According to an article in the International Journal of Hospitality Management, “Immigrants are a considerable growing segment of the hospitality workforce, but with an overwhelming majority of immigrant workers having limited English speaking abilities, hospitality managers are often challenged with communication barriers” (Madera, Dawson and Neal). 

This trend is also not limited to hospitality. The Journal of Agromedicine published a study that found that “The workforce in all areas of United States agriculture and forestry is becoming increasingly diverse in language, culture, and education.” With a globalized economy, this is a common story across industries and countries. 

With this in mind, it’s no surprise that organizations are seeking communication solutions that incorporate translation capabilities. 

Language Barriers Intensify Communication Challenges and Slow Down Operations

The global coronavirus pandemic has forced organizations to lean heavily on their communication infrastructure. It’s driven companies to keep constant lines of communication open to update furloughed workers about when they might be able to return to work, let staff know about scheduling changes, and introduce new safety and cleaning protocols.  

It’s become clear that language barriers in the workplace pose a particularly acute challenge during times of crisis, uncertainty, and continually changing guidelines. Being able to translate company announcements in Streams is incredibly valuable in this context, but there’s even more to be done to break down language barriers. 

Companies need to be absolutely sure messages are read and understood. They need to be able to verify updates are received. They need to be able to ensure managers can communicate seamlessly with their teams. 

This is why Beekeeper is expanding our translation capabilities. We’re releasing Inline Translations for Chat messages, Campaigns, and Surveys to help companies adapt fast to changing priorities and keep employees safe. 

What Can Customers Do Now That They Couldn’t Do Before? 

With Inline Translations for Chats, Campaigns, and Surveys, customers can enable frontline teams to translate important announcements and surveys. Frontline workers can translate personalized announcements about changing protocols or safety procedures into 100+ languages, and tap a button to confirm they’ve received the message. 

In the event of an emergency or times of organizational and procedural change, being able to verify that every employee received and understood your message is vital. With this update, frontline workers can also translate Survey questions, so organizations can  hear from more of their workforce. Companies can get feedback on trainings or communication strategies, gauge employee sentiment, and most importantly, verify comprehension of new safety protocols.

According to a EHS Today, “A poor understanding of OSHA regulations is directly correlated to higher [workplace] fatality rates…. training [needs] to be in a language that employees can understand.” With Inline Translations for surveys, companies can gauge comprehension of recent safety training among their whole multilingual workforce by creating translatable quizzes using Surveys. 

In addition, customers can speed up collaboration and help teams solve problems faster on the front line. With a multilingual workforce, it can be difficult to seamlessly communicate. It takes longer to understand and respond, and it’s more difficult for frontline managers to distribute and monitor work across distributed teams. 

Time is wasted copying and pasting text into Google Translate and translating responses. With translations available on every message, this time is freed up for more productive activities like coaching teams and improving frontline operations. 

How Can Customers Activate Inline Translations for Chats, Campaigns, and Surveys? 

All customers with Business Pro or Enterprise packages will automatically get access to Inline Translations for Chats, Campaigns, and Surveys. If you’re interested in using this feature but you’re not currently on one of these plans, let your Customer Success Manager know, or reach out to the Beekeeper Support team. Speaking the same language has never been easier!

Not a customer yet? Get in touch with us! 

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